Shipping policy

At IronVeins, we strive to deliver your orders swiftly and securely. With trusted partners DHL Express and DHL eCommerce, we ensure reliable delivery worldwide. Below are the details about our shipping services and policies:

1. Processing Times
  • Orders are usually processed within 24 hours after payment confirmation;
  • Orders placed on weekends or holidays will be processed the next business day;
  • Once your order ships, you’ll receive a confirmation email with tracking details.

2. Delivery Times

We use a reliable premium shipping method for all orders. We partner with DHL Express for domestic (and international) shipments, ensuring safe and timely arrival of your orders. Delivery timelines begin after your order has been processed and may vary based on your location.

     

    • Netherlands and Belgium – Delivery in 1–2 business days
    • EU Zone 1 (Germany, France, Luxembourg, United Kingdom) – Delivery in 2–3 business days
    • Rest of Europe – Delivery in 3–5 business days
    • International – Delivery in 5–10 business days

    3. Shipping Rates

    • Orders over €60 qualify for free standard shipping within the Netherlands;
    • Shipping fees, based on destination and order value, will be clearly displayed during the checkout process;
    • Shipping costs are calculated at checkout based on destination, package weight, and selected servicen for all other orders;
    • Subscribe to our newsletter for special shipping promotions.
    • Customers are responsible for any customs duties, taxes, or fees required by their country.

    4. Order Tracking

    Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link. This enables you to monitor your shipment's progress in real time.

    Please ensure your shipping address is correct when placing an order. Contact our dedicated customer service team at support@ironveins.com for address changes. Changes cannot be made once an order has been processed.

    5. Lost or Damaged Packages

    If your order arrives damaged or appears to be lost in transit, please contact us at support@ironveins.com within 7 days of the expected delivery date. We will investigate the issue and do our best to offer a suitable solution, which may include a replacement or refund, depending on the circumstances.

    6. Custom & Import Duties

    For international orders, please note that any applicable customs duties, import taxes, or fees are the responsibility of the recipient. These charges are not included in the total at checkout and may vary depending on the destination country. We recommend checking with your local customs office for more information before placing an order.

    7. Holiday Seasons

    Please be aware that during peak shopping periods such as holidays, delivery times may be longer than usual. We recommend placing your order well in advance to ensure timely delivery.

    This "Shipping Policy" solely covers product shipment details. Please refer to our Return and Refund Policy for information about returns or refunds.