Privacy policy

At Iron Veins, we are committed to protecting your privacy and handling your personal data with care, transparency, and in full compliance with applicable data protection regulations, including the General Data Protection Regulation (GDPR).

1. Collection of Personal Data

We collect the following personal information from our customers:

  • Full name;
  • Shipping and billing address;
  • Email address;
  • Payment information (processed securely via third-party payment gateways).

This data is collected through our online order forms, account registration, and newsletter subscriptions.

2. Purpose of Data Collection

Your personal data is collected and processed for the following purposes:

  • To process and fulfill your orders;
  • To communicate with you about your purchase (e.g. order confirmation, delivery updates);
  • To inform you about new products, special offers, or promotions via our newsletter (only with your consent).

We do not use your data for profiling or automated decision-making.

3. Retention of Personal Data

We retain your data only as long as necessary for the purpose it was collected:

  • Order-related data: retained for up to six months after the date of purchase, to allow for issue resolution and support;
  • Newsletter data: retained until you unsubscribe, which you can do at any time.

After this period, your personal data will be securely deleted or anonymized.

4. Sharing of Personal Data

We do not sell, rent, or trade your personal data to third parties. Your information may only be shared with trusted service providers (e.g. Shopify, payment processors, shipping partners) strictly for the purpose of operating our store and fulfilling your order.

All third-party partners are GDPR-compliant and contractually obligated to protect your data.

5. Security of Personal Data

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, loss, or misuse. These measures include:

  • SSL-encryption during data transmission;
  • Secure servers and restricted access to sensitive information;
  • Data access limited to authorized personnel only.

6. Your Rights

Under the GDPR, you have the right to:

  • Access your personal data;
  • Request correction or deletion of your data;
  • Withdraw consent (e.g. unsubscribe from marketing emails);
  • Request data portability;
  • Lodge a complaint with a data protection authority.

To exercise any of these rights, please contact us at support@ironveins.com.

7. Newsletter and Marketing Preferences

You will only receive marketing communications if you have explicitly opted in. Each email contains a clear unsubscribe link, allowing you to opt out at any time.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and support our marketing efforts. Cookies may be used for:

  • Basic site functionality (e.g. shopping cart);
  • Website analytics (e.g. Google Analytics);
  • Marketing and advertising (e.g. Facebook Pixel).

You can manage or disable cookies through your browser settings. By continuing to use our site, you consent to the use of cookies unless you disable them.

9. International Data Transfers

Our store is hosted by Shopify, whose servers are located in Canada and the United States. As a result, your personal data may be transferred and stored outside the European Economic Area (EEA).

Shopify ensures that such transfers comply with GDPR through recognized legal mechanisms, such as adequacy decisions and standard contractual clauses, to guarantee an adequate level of data protection.

10. Legal Compliance

Iron Veins complies with all relevant laws and regulations concerning data protection, including the General Data Protection Regulation (EU 2016/679).

11. Exceptional Circumstances

We will only disclose personal data without consent if legally required to do so (e.g. by a court order or regulatory authority). Otherwise, your data remains fully confidential.

Contact Us

If you have any questions about this privacy policy or your personal data, please reach out to us at: support@ironveins.com.